Prime Minister Robinah Nabbanja has instructed the Bank of Uganda (BoU) to look into multiple customer complaints about illicit activities within banks. Numerous customers have voiced concerns over unauthorized withdrawals from their accounts.
During her address to Parliament, the Prime Minister urged the Central Bank to thoroughly investigate these allegations, emphasizing the need to safeguard customers from unexplained financial losses. She also hinted at organizing a meeting in response to reported fraudulent incidents within the PDM (Presidential Development Initiative).
Amid mounting scrutiny over the BoU’s perceived inaction towards the escalating bank fraud cases, a recent incident involving a video testimony by Farook Ssekandi raised additional concerns. Ssekandi alleged that Equity Bank withdrew 10 million Shillings from his account without his consent, a claim the bank refuted, citing a lost phone and stressing the importance of immediate customer reporting.
Similarly, a Centenary Bank customer disclosed a 100 million Shillings loss, leading to the discovery of an internal connivance between a bank employee and a fraudster. The bank promptly refunded the customer and handed over the involved staff member to the authorities for legal proceedings.